Hel­lo, it’s Zendesk

We help com­pa­nies build bet­ter cus­tomer rela­tion­ships through our sup­port, sales, and cus­tomer engage­ment products.

Now, we’re help­ing to spread a lit­tle gratitude.

Cus­tomer sup­port has always been pret­ty thank­less work. When the world went top­sy-turvy, this got even more obvi­ous. So, in the spir­it of appre­ci­a­tion, we made this. It’s a small ges­ture, but we hope every thank you feels mighty to whoever’s on the oth­er end.

We’re in the busi­ness of helpfulness

We make soft­ware that’s uncom­pli­cat­ed, and we empow­er com­pa­nies to build bet­ter cus­tomer relationships.

  • Support
  • Guide
  • Connect
  • Chat
  • Talk
  • Gather
  • Explore
  • Sell
  • Sunshine

Moments of
grat­i­tude

In our upside-down world, empa­thy counts more than ever. Here’s how grat­i­tude is show­ing up for some of our favorite cus­tomers right now.

  • Squarespace

    In our team meet­ings, we have a seg­ment called Atti­tude of Grat­i­tude”. We start by shar­ing one thing that we’re grate­ful for in our per­son­al lives. We aren’t look­ing for forced pos­i­tiv­i­ty; if you aren’t able to come up with some­thing, we just want to know how you’re doing, if you’re com­fort­able sharing. 

    Next, we write down everyone’s names on a list in ran­dom order (nor­mal­ly we’d just sit in a cir­cle, which would set the order — but the list makes do while we’re work­ing remote­ly!). We go in the order of the list, stat­ing a rea­son why we’re grate­ful for the next per­son. We change up the order every time, so we hear such a vari­ety of sweet, fun­ny, and kind rea­sons of grat­i­tude. A lot of feel­ings come up that have made us a much clos­er team, and it’s a strong rea­son we have such a strong bond.


    Read cus­tomer story

    Kris Posta
    Customer Support Senior Advisor
  • Sprout Social

    To spread grat­i­tude, our com­pa­ny has a Slack chan­nel that’s entire­ly ded­i­cat­ed to thank­ing peo­ple who have done good work. It’s a busy chan­nel, with sev­er­al posts every day, com­plete with the best GIF reac­tions. For a bright spot or a face with tears of joy” emo­ji, it’s our go-to. 

    Our Lev­el 2 sup­port team are big fans of giv­ing praise. They han­dle sup­port esca­la­tions from our Lev­el 1 sup­port team, and they always call out the best-craft­ed ones. It shows appre­ci­a­tion out loud, and we get to share exam­ples among the team. Deal­ing with tricky sup­port issues can be thank­less at times, so this makes a real impact.

    Read cus­tomer story

    Alex Edwards
    Support Operations Manager at Sprout Social
  • Freshly

    Han­dling cus­tomers with com­pas­sion, day in and day out, can be emo­tion­al­ly drain­ing work. To help our CX team stay ener­gized and inspired, we pay atten­tion to the small, excep­tion­al­ly han­dled inter­ac­tions that hap­pen every shift. We cel­e­brate each oth­er on a pub­lic forum with vir­tu­al badges, and we share mes­sages of grat­i­tude from cus­tomers to our sup­port agents. We find that kudos def­i­nite­ly goes a long way, allow­ing our team to nav­i­gate the ever-chang­ing CX land­scape with grace and flexibility.

    Read cus­tomer story

    Siyana Miranda
    Community Manager
  • Missouri Star Quilt Company

    We’re lucky to have won­der­ful cus­tomers call our sup­port team just to say thank you. In this time of iso­la­tion, we’re aware that this may be the only con­ver­sa­tion a cus­tomer has had all day. 

    One of our favorite cus­tomers mails us poems she’s writ­ten about the agents who have helped her out. We’re grate­ful for every one of them. We dis­play them — along with the many more let­ters of grat­i­tude we receive from our cus­tomers — proud­ly on our office wall. 

    Read cus­tomer story

    Wendi Mills
    Customer Service Manager
  • masuno.app

    At masuno.app, we’re con­tin­u­al­ly over­whelmed by the grat­i­tude we receive from peo­ple using our free men­tal health sup­port ser­vice. They don’t sim­ply approach us to request an appoint­ment; they can­did­ly open up and share their fears, their anx­i­ety, their most inti­mate struggles. 

    We’re so touched and hum­bled by this pat­tern, and to hon­or them, we decid­ed not to use macros for replies. We feel each one of them deserves our full atten­tion and, we write up a spe­cial mes­sage for each one of them and every time. This is how we show respect and gratitude.

    Read cus­tomer story

    Liliana Parra Santamaría
    Founder
  • Bloom & Wild

    We’re lucky enough to help peo­ple share grat­i­tude every­day by send­ing flow­ers as a thank you. We see our cus­tomers shar­ing the love all day, from thank­ing oth­ers for find­ing a lost dog or car­ing for some­one ill. 

    We try to prac­tice grat­i­tude inter­nal­ly, too. In the Cus­tomer Delight Team, we make it a habit to pub­licly shout out each oth­er for help­ing out cus­tomers, or each oth­er. Last week, every­one in our team received a pair of delight­ful” socks, as an ode to work­ing their socks off. It was a love­ly way to rec­og­nize how hard we’ve been work­ing — and to keep us con­nect­ed as we work remotely.

    Read cus­tomer story

    Isobel Mills
    Customer Delight Lead
  • Madison Children's Museum

    This sum­mer, with the muse­um closed, we launched a project to give kids safe spaces to play out­side. With the help of com­mu­ni­ty artists and vol­un­teers, we drew hun­dreds of hop­scotch cours­es on side­walks for kids to stum­ble on. Grat­i­tude is often a two-way side­walk: kids are tak­ing their own chalk and adding to the art­work, refresh­ing areas that had been fad­ed by rain or exer­cis­ing their own cre­ativ­i­ty. Kids and fam­i­lies are grate­ful for a fun place to play in these tough times. And we’re grate­ful that they’ve seized on the spir­it of the project and made it their own. 

    Go to Madi­son Chil­dren’s Museum

    Deborah Glipin
    President and CEO
  • St. Kilda Mums

    Dur­ing the pan­dem­ic, we find our­selves need­ing to help a whole lot more peo­ple with a whole lot less resources. Our sup­port­ers con­stant­ly find ways, big and small, to help. One of our sup­port­ers, a grand­moth­er who reg­u­lar­ly cro­chets cot blan­kets for us, recent­ly received a gov­ern­ment pay­ment for pen­sion­ers to pro­vide sup­port dur­ing the cur­rent cri­sis. She decid­ed to donate the full amount to us, know­ing we’d hon­our her gift with grat­i­tude and pur­pose. We’re noth­ing with­out our donors, and we’re inspired by them step­ping up when we need them most.

    Read cus­tomer story

    Jessica Macpherson
    Founder and CEO

Mak­ing it count

Zen­desk is donat­ing $1 mil­lion to orga­ni­za­tions fight­ing inequity and racism. Now, join us in send­ing 1 mil­lion thank yous.

Learn more

  • Hack Your Future
  • NAACP
  • Asia Foundation
  • SPLC
  • ENAR
  • Color of Change
  • IRC Logo
  • Codette

Warning: May cause gratitude Make a card for anyone who deserves a thank you. This machine will work best when you operate it without caution and speak directly from the heart.

arrow-down icon arrow-left icon arrow-right icon arrow-up icon checkmark icon chevron-down icon clipboard icon close icon cross icon download icon facebook icon instagram icon letter icon linkedin icon mail icon minus icon pencil icon plus icon refresh icon search icon smile icon twitter icon whatsapp icon youtube icon zendesk icon